AVA - Amreli Virtual Assistant

Amreli Virtual Assistant, or AVA, is a state-of-the-art interactive kiosk that provides automated reception services and the option of on-demand, live interaction with a human attendant. AVA integrates Intelligent Human Interaction and a Natural User Interface to interact with visitors, and includes two-way audio/video conferencing and other internet-accessible-services. With its unique combination of autonomous monitoring and live, on-demand interaction, AVA is a compelling solution for those who need occasional, live reception services without the expense of a full-time employee.

Receptionists are consistently overwhelmed with a host of duties that include answering a variety of phone systems, forwarding calls and messages, dealing with walk in traffic and couriers, data entry, working with MS office for office tasks; use of office equipment including fax machine, scanner, photocopier, and other general office administration tasks. It is no wonder that guests and important clients can feel under served when first entering an office. Despite the apparent comfort of the traditional receptionist receiving important guests, this service can be easily neglected, until now! Amreli Technology has developed AVA – Amreli Virtual Assistant - a dynamic and interactive kiosk that automates the reception process and performs flawlessly every time to meet or exceed your guest’s expectations.

Key Benefits

  • Reduces Administration costs
  • Increases operational efficiencies
  • Enhances client relations
  • Tool for various levels of personnel in the organization
  • Centralized system - serves multiple building sites
  • Provide state of the art security and client processing in seconds
  • Collect invaluable client information

AVA is designed from the ground up to be responsive, user-friendly and most importantly, intuitive. Guests interact with AVA  using familiar gestures such as pointing, touching,and waving. AVA's Intelligent Human Interaction can recognize voice patterns, specific phrases and physical gestures, and respond accordingly, such as opening an audio/video conference link with a live attendant, or offering a connection to local transportation services. As you can see, AVA greets your guest as they approach. Using the touchscreen, they can select icons or swipe to a different screen. If live assistance is required, your guest can initiate a video call by requesting it verbally, waving their hand, or touching the screen.

AVA objectives

  • To serve as a smart kiosk that provides automated reception services, in addition to on-demand live interaction with a human assistant.
  • The live reception service can substitute the expense of full-time employees across international office buildings.
  • AVA integrates Intelligent Human Interaction and a Natural User Interface to interact with visitors and includes a two-way audio/video conferencing and other internet-accessible-services.
  • AVA’s natural user interface responds to familiar gestures such as pointing, touching and waving.
  • AVA's Intelligent Human Interaction can recognize voice patterns, specific phrases and physical gestures, and respond accordingly, such as opening an audio/video conference link with a live attendant, or offering a connection to local transportation services.
  • The touchscreen allows clients to select icons such as directories, and maps or the ability to swipe to a different screen that provides more options.
  • If live assistance is required, a guest can initiate a video call by requesting it verbally, waving a hand, or touching the screen.
  • AVA provides security services by taking a photo and printing a visitor's badge, and can display a map to the meeting location.
  • AVA can help customers in retail locations, while collecting valuable information to determine client needs.

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